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Frequently Asked Questions

  • What is the difference between professional grout cleaning and a full tile and grout restore & repair?

    While professional cleaning removes surface-level dirt and grime, a full restoration goes much deeper. Our comprehensive Tile & Grout Restore & Repair service involves deep cleaning, repairing any cracked or crumbling grout, and then applying a durable color sealant. This sealant not only provides a uniform, like-new appearance but also creates a non-porous barrier that resists future stains, mildew, and discoloration, making routine maintenance significantly easier for your property.

  • Why is the caulk around my bathtub and shower in my Lake Elmo home cracking and peeling?

    Caulking fails over time due to moisture exposure, shifting of the structure, and the use of lower-grade materials like latex caulk. In bathrooms, constant humidity accelerates this breakdown, leading to cracks that allow water to seep behind walls, potentially causing significant damage. Our professional Caulking Services use 100% silicone that is specifically designed for high-moisture areas. It remains flexible and watertight, preventing leaks and inhibiting the growth of mold and mildew, ensuring a long-lasting, clean seal.

  • How do I protect my granite countertops from stains and etching?

    Natural stone like granite, marble, and travertine is porous, meaning it can absorb liquids that cause stains and acid-based substances (like wine or lemon juice) that cause etching. The most effective protection is professional sealing. Our Natural Stone Sealing service applies a high-grade, impregnating sealer that penetrates the stone’s surface to create an invisible barrier. This doesn’t change the look or feel of your countertops but gives you crucial time to clean up spills before they can cause permanent damage, preserving the natural beauty of your investment.

  • I have a few cracked tiles in my entryway. Do I need to replace the entire floor?

    Not at all. Replacing an entire floor for just a few damaged tiles is often unnecessary and costly. Our specialized tile repair services can precisely target and replace individual cracked, chipped, or loose tiles. We work carefully to match the existing tile and grout as closely as possible, seamlessly integrating the repair. This approach restores the integrity and appearance of your floor without the disruption and expense of a full replacement, making it an ideal solution for localized damage.

  • How can I make my polished tile foyer less slippery, especially during Minnesota winters?

    Wet entryways from snow and slush are a major safety concern. A tile floor non-slip treatment is an excellent solution to increase safety without altering your tile’s appearance. This treatment involves applying a specialized liquid that creates microscopic treads on the tile surface. It’s invisible to the naked eye and doesn’t feel rough underfoot, but it dramatically increases the coefficient of friction when the floor is wet, significantly reducing the risk of slips and falls for your family or customers.

  • How does professional tile and grout restoration help improve home hygiene?

    Grout is porous and acts like a sponge for dirt, bacteria, and mildew. Regular mopping often just pushes dirty water into the grout lines, creating an unsanitary environment. Our tile and grout repair process not only deep cleans but also applies a color seal. This sealant makes the grout non-porous, preventing contaminants from penetrating the surface. The result is a cleaner, more hygienic surface that is easier to maintain and promotes better indoor air quality.

  • What are the signs that the caulk around my windows and doors needs professional attention?

    You should look for visible cracks, gaps, or areas where the caulk is pulling away from the frame or wall. You might also feel a draft when near the window or notice condensation between panes. Deteriorated caulk compromises your home’s energy efficiency, leading to higher heating and cooling bills, and allows a point of entry for moisture and pests. Timely caulking services restore the airtight seal, protecting your home and saving you money.

  • Can dull-looking natural stone floors, like marble or travertine, have their shine brought back?

    Absolutely. Over time, foot traffic, dirt, and improper cleaning agents can wear down the surface of natural stone, leaving it looking dull and scratched. Our stone restoration services can bring back its original luster. Depending on the stone’s condition, this can involve a multi-step process of honing to remove scratches and etches, followed by polishing with diamond abrasive pads to restore the desired level of shine, from a matte finish to a high gloss.

  • Is it possible to fix a tile that sounds hollow underneath without removing it?

    Yes, in many cases a hollow-sounding tile, which indicates a void in the adhesive underneath, can be fixed without removal. Our tile repair services utilize a specialized injection method where we drill a very small, discreet hole in the grout line and inject a strong, epoxy-based adhesive into the void. This re-bonds the tile to the subfloor, eliminating the hollow sound and preventing the tile from cracking or coming loose under pressure.

  • Will a tile floor non-slip treatment make my floors harder to clean?

    No, quite the opposite. The micro-treads created by our tile floor non-slip treatment are so small that they do not trap dirt or grime. Your regular cleaning routine, including mopping and sweeping, will be just as effective as before. The treatment is a durable, long-lasting solution that increases safety without creating any additional maintenance burden for you or your cleaning staff.

  • As a business owner, how can I ensure the tile in my high-traffic commercial restroom stays clean and professional-looking?

    Maintaining a pristine appearance in commercial restrooms is crucial for customer perception. The key is moving beyond standard janitorial cleaning. We recommend a professional tile and grout restore & repair service to deep clean and color seal the grout. This creates a uniform, stain-resistant, and non-porous surface that is much easier for your staff to maintain daily. It prevents the grout from absorbing odors and bacteria, ensuring your facility remains hygienic and visually appealing to every customer.

  • Why does the caulking around my kitchen sink and backsplash get moldy so quickly?

    The kitchen is a challenging environment for caulk due to constant exposure to water, food particles, and cleaning agents. If an improper grade of caulk was used, or if it wasn’t applied correctly, it can fail quickly. Mold and mildew thrive in these cracked or peeling areas. Our professional caulking services utilize premium, kitchen-and-bath-grade silicone infused with mildew inhibitors. This ensures a durable, waterproof seal that actively resists mold growth, keeping your kitchen looking clean and hygienic.

  • How often should I have my natural stone shower sealed to prevent water spots and soap scum buildup?

    The frequency for sealing a natural stone shower depends on the type of stone, its porosity, and the amount of use it gets. Generally, we recommend sealing every 1-3 years. A good way to test if it needs sealing is to sprinkle some water on the surface; if it beads up, the sealer is working. If it darkens the stone and soaks in, it’s time to reseal. Proactive sealing as part of our stone restoration services is the best way to protect against hard water stains and soap scum, making daily cleaning much easier.

  • What causes grout to crack and crumble in certain areas of my floor?

    Grout cracking is often a symptom of movement in the subfloor. This can be caused by the natural settling of the house, improperly installed subflooring, or tiles that were not fully bonded with adhesive. When the floor flexes, the rigid grout has no choice but to crack. Our tile repair services address this by not only replacing the damaged grout with a more durable, flexible formula but also by investigating and addressing underlying issues like hollow tiles to provide a more permanent solution.

  • Is a tile anti-slip treatment safe for my pets and children?

    Yes, safety is our top priority. The solutions used in our tile floor non-slip treatment are carefully formulated to be safe once the process is complete. After application and neutralization, the surface is thoroughly rinsed, leaving behind only the invisible, enhanced tread on your tile. There is no chemical residue left behind, making the floor perfectly safe for every member of your family, including children and pets, to walk on immediately.

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